Important information about deliveries during Covid-19
Due to ECQ/MECQ/GCQ conditions across the Philippines, we must take extra care with your order. Limitations on manpower and transport for safety reasons, means our normal processing times are delayed. Processing, packing and dispatch of orders may take more than 1 week, followed by delivery time to your location.
You will receive email confirmation once your package is on its way. If your order is delayed for more than 10 days, please contact us and await a detailed reply. Thank you for your patience.
We offer door-to-door delivery across the Philippines to your home or office address.
During Holiday periods, Sale and Online Special Events, dispatches may take longer.
Deliveries are from Mondays to Fridays, between 8AM and 5PM. The total transit time is dependent on your location and during holidays and weekends, we may expect a larger than usual volume of orders and may take longer to dispatch and deliver your orders.
We offer FREE shipping to all orders.
We process online orders from Monday to Friday.
As many of Art of Scent's products are high-quality items, we want to take care handling and packing orders. From time to time we may also be affected by public holidays, during which dispatches recommence on the next business day.
During the Christmas season between October and December, please allow extra time for ordering and receiving orders as transit times can double in some areas. Order early!
We cannot guarantee precise timing of deliveries.
From time to time, our couriers are unable to call or SMS prior to arrival. If you do not have a person available to accept packages on your behalf at home, we recommend opting for your work/business delivery address.
Our store accepts orders 24/7 including on public holidays, however our warehouse and transport partners are closed on the usual public holidays during Christmas and New Year. Deliveries for orders placed during the Christmas period will recommence on the next business day.
After your order is processed, packed and ready for dispatch - the following delivery timeframes apply.
These are a guideline only and are subject to transport, traffic and location variables.
Metro Manila - 2 to 3 business days
Outside Metro Manila - 3 to 10 days