FAQs
About AOS
Contact us
You may contact us at inquiries@artofscent.com for any concerns or questions.
You may contact us at sales@artofscent.com for any collaboration inquiry.
Orders and Deliveries
You may opt to create or register an account on www.artofscent.com or you may choose products from the site and add to cart.
After confirming your order through our website, an automated email will be sent with a confirmation email, together with a tracking number and details of the delivery.
We ship FREE within the Philippines.
After checkout, we usually confirm your order right away, and prepare the package within 24hrs.
- Within 2 – 3 working days for shipping around metro manila
- 3 – 10 working days for outside metro manila
- Please be advised that timing of deliveries may change due to GCQ/MECQ order in the Philippines.
- 3 – 10 working days for outside metro manila
- Please be advised that timing of deliveries may change due to GCQ/MECQ order in the Philippines.
We have FREE Shipping nationwide. No minimum purchase requirement
You may email us at sales@artofscent.com for orders outside the Philippines.
For delayed or missing orders, you may email us at sales@artofscent.com
Payment Methods
We accept all major credit cards, We also have bank deposit option and Cash on Delivery.
Yes, we do accept Cash on Delivery with a maximum amount of 30,000 php.
All Major Credit Cards - Visa, Mastercard, PayPal.
Return and Exchange
You may email us at sales@artofscent.com. Please allow 3-5 days for us to process and assess your request for cancellation or exchange.
You may email us at sales@artofscent.com. Please allow 3-5 days for us to process and assess your request for cancellation or exchange. Contact us as soon as you notice the damaged item.
Please email your concerns at sales@artofscent.com.
Packaging and Gifting
Yes, we have a gift box packaging, with ribbon and card.
We have a customized box packaging with ribbon and sticker labels.